FAQ

YOUR QUESTIONS & OUR ANSWERS

WHY LOOQA?

* Safe shopping
* Good service and warranty
* 14 days return right
* Rich hunting and outdoor experience
* Delivery time within 2 to 4 working days
* Largest assortment Harkila and Seeland of the Benelux

DO I PAY SHIPPING COSTS AT LOOQA?

We have a fixed shipping fee.
For the Netherlands, Belgium, England and Germany this is € 10 and for the rest of the country € 15. Whether this is 1 kilo or 20 kilos!
This means that your order will be delivered to your home within 2 to 4 working days, after receiving your payment.

WHEN WILL MY ORDER BE PROCESSED?

LOOQA will process your order after receiving your payment, via Ideal, Paypal, Bancontact or by transfer.
The transfer of the amount (the transaction) outside the Netherlands usually takes two working days at the banks.
You will be kept well informed by us about the status of your payment and order.

DURING WHAT PERIOD WILL MY ORDER BE DELIVERED?

Should it occur that we and/or Harkila & Seeland do not have some sizes/items in stock and cannot deliver within 2 to 4 working days, we will inform you by e-mail. You then decide whether we have to cancel your order or place your order in backorder.
We always send your package registered with Post.nl. We also give you a track & trace code to follow the order yourself via www.tracktrace.nl.

HOW MANY DAYS DO I HAVE TO THINK ABOUT IT?

If you are not completely satisfied with your purchase, you can of course revoke it within 14 days after receiving it. After withdrawal, you have 14 days to return the undamaged and unworn products in original packaging.

HOW DOES IT WORK IN CASE OF A CANCELLATION?

In the event of a complete cancellation of your order, the purchase amount + your small shipping fee will be returned to you within 3 working days. That’s how we like to work!
If we have received your package in good order and in original condition by post, we will always send you a message of receipt.

HOW CAN I RETURN, RESCIND OR EXCHANGE SOMETHING? SO, ARE THERE ANY COSTS INVOLVED?

Yes, you can shop safely with us. At LOOQA, you never have to worry about not getting the ordered products or getting your money back. When you buy something from LOOQA, your money will remain securely in the bank until you receive the item and the sight period has expired. If you change your mind about an order, you have 14 days to return a product and receive a full refund. So you can always revoke your order at LOOQA within 14 days. Download your form at the top of this page.

We closely follow the laws and regulations in every different country and make it hard for you to get what you are entitled to.

CAN I SHOP SAFELY AND SECURELY AT LOOQA?

Yes, you can shop safely with us. At LOOQA, you never have to worry about not getting the ordered products or getting your money back. When you buy something from LOOQA, your money will remain securely in the bank until you receive the item and the sight period has expired. If you change your mind about an order, you have 14 days to return a product and receive a full refund. So you can always revoke your order at LOOQA within 14 days. Download your form at the top of this page.

We closely follow the laws and regulations in every different country and make it hard for you to get what you are entitled to.

HOW CAN I PAY (SAFELY) AT LOOQA?

Pay securely online with us via:

*Ideal
*Bancontact
*Paypal
*Transfer

Internet banking takes place via a secure SSL connection. In addition, all personal information is transmitted over a secure SSL connection, which prevents privacy-sensitive information from being transmitted over a normal connection and better protected your data.

WHAT ARE THE BANK, VAT AND KVK DATA OF LOOQA?

IBAN: NL26 INGB 0009 5449 34
BTW: NL858853206B01
KVK: 71797149

WHAT ARE LOOQA'S RETURN AND ADDRESS DETAILS?

Looqa
Lange Voorhout 58A – 2
2514 EG Den Haag
Email address: info@looqa.nl

Send us an email

Would you like to contact us after reading the most frequently asked questions? Then of course you can! Please fill in your details below, we’ll email or call you asap.